Delivery Times & Charges
For Internet orders within the UK, your purchase should arrive within 7 working days (although this could take longer, see notes below). If for any reason the item you have ordered is not in stock, we will e-mail or telephone you to let you know when you can expect to receive your purchase.
Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands) - Free
European countries - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.
Rest of the world - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.
Express Delivery (UK Only) £5 Surcharge
If you require your items urgently we can send them by 'Special Delivery' or by an alternative method. Please select this option on the Shopping Basket page. Whilst next day delivery may be an option, we cannot guarantee it. In particular goods ordered on a Saturday, Sunday or Monday are unlikely to arrive until Wednesday, or Thursday. However items ordered between Tuesday and Friday should arrive within 24 to 48 hours. We insure against loss of goods in transit to you. Please note that there is a £5 surcharge for this service.
Overseas orders are dispatched by airmail. Local duties may be payable on receipt.
We endeavour to get your order to you as quickly as possible and where possible, at no cost to you, or at a minimal charge. Normally these services provide prompt delivery, however most carriers reserve the right to take up 14 days to deliver goods, or longer abroad. Therefore please allow 14 working days prior to contacting us about UK deliveries and 28 days for the rest of the world.
Deliveries in East Anglia
There may be some occasions where we are able to deliver goods via our own vehicle. In the event of this being an option, we will make contact with the customer first.
Any Questions? - Either contact us via email, or telephone on 01473 256061 between 9 am - 6 pm Tuesday to Saturday