Returns, Exchanges, Cancellations & Faulty Goods
Statutory rights and other information.
General Policy
Because we offer free delivery to UK addresses and minimal postage charges to other destinations, we are unable to supply a free return option, unless goods are defective, or we have made an error in despatch. We are however, happy to advise you on what we believe to be the most economical method of return. For further information email us at info@coes.co.uk or call us on the telephone number below.
Returns
Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return your selection to us in an unused condition within 28 days of receipt for a full refund of the purchase price or exchange. This does not affect your statutory rights. Please allow up to 3 weeks once you have returned your parcel for the refund to be credited. Return to:
COES OF IPSWICH
20-28 NORWICH ROAD
IPSWICH
SUFFOLK
IP1 2NH
Return Postage and Packing Costs
Please note that you are liable for the cost and safe return of your purchase, in the event that the item you are returning is non-defective. Should a product be faulty, or incorrect, please telephone us on the number below, or email us at info@coes.co.uk and we will either advise you how to return your goods, or arrange for a collection to be made. Either way there will be no cost to you, as where appropriate we will refund postage charges. Please use original packaging for returns, securely seal and label. Enclose your order reference and contact details. Also email us to say the goods are being returned.
Exchanges & Faulty Goods
We are happy to exchange any item. Please contact us via email, or by phone at our Ipswich distribution centre and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out subject to availability. If the item was incorrectly despatched by us, we will cover all transit costs, this also applies to the replacement of faulty goods. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable)
Cancellation Prior to Despatch of Goods
We are happy to cancel your order immediately on the receipt of an email confirming your request. Subject to the goods not being despatched, we will immediately refund your payment.
Cancellation After Despatch of Goods
Your Rights under the Consumer Protection (Distance Selling) Regulations 2000. You have the right under these Regulations to cancel your order within seven working days (excludes Saturdays, Sundays and Public Holidays) after the day of delivery of the goods. If you exercise your right to cancel, the goods must be immediately returned to us, unused, and at your own cost. Our twenty-eight day return policy actually extends the statutory period.
Any Questions? - Either contact us via email info@coes.co.uk, or telephone us on 01473 256061 between 9 am - 6 pm Tuesday to Saturday