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DELIVERY INFORMATION


Coes offer FREE DELIVERY on ALL UK (including the Channel Islands) orders valued at £50 or more. Orders below £50 will attract a £2.50 Postage and Packing Charge.  Orders over £100 in value will be dispatched EXPRESS at no extra cost. In most cases this will achieve a next day delivery if the order is placed before 2pm Tuesday to Friday. At weekends this will take slightly longer. Orders below £100 but over £50 are also sent free of charge, but use standard delivery. Alternatively you can pay £5 to have any order upgraded to Express. See details below.

Shipping OptionsDelivery TimeCost
StandardAllow up to 3-5 working days.

Free on orders £50 or over 

£2.50 on orders below £50

ExpressAllow 1-2 working days.*Due to the store being closed on Sunday and Monday, orders placed on these days will not be dispatched until Tuesday.

Free on orders £100 or over

£5 on orders below £100

 

If for any reason the item you have ordered is not in stock, we will e-mail or telephone you to let you know when you can expect to receive your purchase.

Orders under £50 Delivery

For orders below £50 in value there will be a charge of £2.50 for Postage and Packing.  For an extra £2.50 you can upgrade your delivery to Express

Express UK Delivery for orders below £100

If your order value is below £100 and you require your items urgently we can still send them by Express Delivery. Please note that there is a £5 surcharge for this service. Please select this option on the Shopping Basket page. Whilst next day delivery may be an option, we cannot guarantee it. In particular goods ordered on a Saturday afternoon, Sunday or Monday are unlikely to arrive until Wednesday, or Thursday. However items ordered between Tuesday and Friday should arrive within 24 to 72 hours. We insure against loss of goods in transit to you.

Dispatch & Delivery Times

We endeavour to get your order to you as quickly as we can, at no cost to you, or at a minimal charge. Normally the delivery services we use provide prompt delivery. For standard delivery this is 3 to 5 working days, however, most carriers reserve the right to take up to 10 days, or longer abroad. Therefore, please allow 10 working days prior to contacting us about UK deliveries and 28 days for the rest of the world. For express deliveries see the grid above and contact us one day later if your item has not arrived.

Orders placed before 2 pm normally are sent on that day, or first trading day after our weekend closing. However, on odd occasions the payment clearing centre will hold up payments to us, whilst they are completing security checks. Unfortunately, these checks are beyond our control and are designed to protect both us and the consumer. In these circumstances, dispatch may be delayed until the next day.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

Deliveries in East Anglia

There may be some occasions where we are able to deliver goods via our own vehicle. In the event of this being an option, we will make contact with the customer first.

Europe & the Rest of the World

Channel Islands - Free delivery on orders valued at £50 or more. Orders below £50 will attract a £2.50 Postage and Packing Charge.  Orders over £100 in value will be dispatched EXPRESS at no extra cost

European countries - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.

Rest of the world - Postage will be calculated at the checkout, prior to purchase. If you wish to cancel the order at this point, there will be no charge made to your card.

What Countries do we ship to? - We send parcels to most countries, but in some cases our suppliers restrict where we can sell their products. This will be noted on a product page, so please do not order these items if you live in a restricted country. There are some countries we do not ship to; in these cases, it will not be possible place an order.

Vat Receipts & Vat Orders

All our orders are dispatched with VAT receipts.

Customers ordering from outside the European Union will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT via your payment method manually. In this event, please contact info@coes.co.uk stating your order number.

Please note you may have to pay local taxes and duties that apply to your country on delivery, if you are not in the European Community.

Do you have any other questions?

Either contact us via email at info@coes.co.uk, or telephone us on 01473 256061 between 9 am - 6 pm Tuesday to Saturday.

You can also write to:

Customer Services
W D COE LTD
20-28 Norwich Road
Ipswich
Suffolk
IP1 2NH