Facebook
loadingLoader
shop our range

FREQUENTLY ASKED QUESTIONS

 

Orders

    Please allow 3-5 working days for orders using our Standard delivery service, or 1-2 days if you have selected our Express delivery service. Please note that we are closed on Sunday’s and Monday’s, therefore orders placed on these days will not be dispatched until Tuesday. You can email us at online@coes.co.uk should you require any further assistance.

    Please enter the promotional code on the basket page and click "apply". If you have any problems, please contact us on 01473 256061 or drop us an email at online@coes.co.uk.

    Please send us an email at online@coes.co.uk with your order number and let us know which item is missing. Alternatively, if you would prefer to speak to us, just give us a call on 01473 256061. We thrive on customer service and will do our very best to sort out any problems you may have.

    Please accept our apologies for the mistake. Please call us on 01473 256061 or send an email to online@coes.co.uk with your order number and explain the problem. We will endeavour to have the correct item sent out to you as soon as possible.

    If you are experiencing technical problems on our website, please drop us an email at online@coes.co.uk. We will endeavour to fix the issue as swiftly as possible. If you would like to place your order over the phone instead, please give us a call on 01473 256061 and we will be more than happy to help.

    At present, you can only purchase items on your Coes credit account in-store.

Delivery

    Depending on the stock at the branch you have selected, it may take up to 5 days from when you place the order. Please see our Click and Collect page for full details.

    Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. Please note we are closed on Sunday and Monday, therefore orders placed on these days will not be dispatched until Tuesday. For full details, please see our Delivery Information page.

    We ship to most countries, but in some cases our supplies restrict where we can sell their products. If this is the case, it will be clearly stated on the product page. There are some products which we do not ship any products to; in these cases, it will not be possible place an order. For shipping costs, please see our Delivery Information page.

    Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

    All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are closed on Sunday’s and Monday’s, therefore orders placed on these days will not be dispatched until Tuesday. Full delivery details can be found on our Delivery Information page.

Returns & Refunds

    Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights. Please view our full Returns policy here.

    We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 256061 or email at online@coes.co.uk with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns, exchanges and cancellations policy can be found here.

    Please email us at online@coes.co.uk and include your order number and reason for returning the item. Please note that you are liable for the cost and safe return of your purchase unless the item is faulty. Remember to place a copy of the email or the returns slip inside the parcel and return all items to: Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Our full Returns policy can be found here.

    Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

    Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

    If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights. For further information, please view our Returns policy.

Payments

    We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept Paypal payments.

    For payments made by all major credit and debit cards, your payment is processed by us at the point the goods have been dispatched. With respect to payments made by Paypal, payment is processed at the point the order is confirmed.

Services

    Yes, just simply drop us an email at info@coes.co.uk or give us a call on 01473 256061 with the product code and name of the item you’re after. We can have an item transferred to any Coes shop or our associated shops Goddards and Golding free of charge.

    Yes. Please email us at info@coes.co.uk with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock. Alternatively, if you’d prefer to speak to us, please call us on 01473 256061.

    To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.

    Yes. We thrive on excellent customer service and believe our customers are our most important asset. Sign up in any of our shops for The Wardrobe Card and start earning points on every in-store purchase towards vouchers, which can then be redeemed in any of our branches. Find out more about our loyalty card here.

    To help you select the correct size, we have size guides on the product pages to help you. Please note that some leeway must be given due to the brand’s individual manufacturing process.

    If you need any tips or advice on fits and styles before buying, just get in touch and our knowledgeable staff will be able to help. You can email us at info@coes.co.uk or speak to us on 01473 256061.

    We will look at each Online Price Match individually. Please view our Price Match Policy for further information.

In-Store

    When you arrive in store, please let any one of our staff members know you are here to collect your online order. You can choose to collect your item from any of our shops during normal opening hours. Our Coes branches can be found in Ipswich, Felixstowe, Lowestoft and Maldon. You can also pick up your order from Goddards of King’s Lynn or Golding of Newmarket. Please allow up to 5 days from when you place your order.

    We are happy to exchange or accept returns on any items within 30 days of receipt. Please view our Returns Policy for full information.

    Of course, it’s best to come into our Ipswich branch or any of our other shops where you can choose the suit you like and be measured and fitted by our experienced staff. If you prefer, you can start the ball rolling online. Head over to the Hirewear section on our website where you will find everything you need to know including colours, styles and prices. Fill in your details and measurements on our booking form and we’ll get back to you and confirm everything is ok.

    We welcome any feedback from our customers. Please email us at info@coes.co.uk.