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Back to School

As you may expect, we are having to do things slightly differently for our Back to School period this year. We will always aim to offer the highest standard of customer service to anyone who walks through our doors or shops online. Over the next few weeks, we will be updating this page with essential information to ensure a safe shopping experience for all our customers. Please bookmark this page and check back regularly for updates including:

Opening hours
News and offers
Size Guides
New appointment booking system
How to measure guide
Helpful Hints | FAQ's

Opening Hours

All our stores are now open.

IPSWICH:
Tue - Sat:   10am - 4pm

FELIXSTOWE, MALDON, GODDARDS & GOLDING:
Mon - Sat:   10am - 4pm

From Tuesday 23rd June, you will be able to book a School Uniform appointment slot at our Ipswich store. The first appointment will be on Tuesday 7th July and slots are available from 9am - 4.30pm.
(We are extending appointments outside of our store opening hours).

Shop Backpacks and School Bags
Shop Sports

Schoolwear Appointments 

Book a schoolwear appointment at our Coes of Ipswich store.
If you are unsure about the length of time slot required, please refer to your schoolwear information pack recently circulated by the school for advice or check our recommendations on length of time slots. If you have any questions, please contact us.

FAQ

Orders

    We are currently operating a contactless Click and Collect service from all our stores. Once you have selected the "Click and Collect" delivery option and placed your order, you will receive an Order Confirmation email. We will then contact you within 24 hours to let you know that your order is ready to collect anytime that is convenient for you during store opening hours.

    For the period from the 7th July to the 5th September Click and Collect at our Ipswich store will be from 14-16 Norwich Road, (the old Co-Op building). Please park in our car park and walk around onto Norwich Road passing the front of the main shop. 14-16 Norwich Road is about 50m past our store on the left.

    Please allow 3-5 working days for orders using our Standard delivery service, or 1-2 days if you have selected our Express delivery service. Please note that we are closed on Sunday’s so any order placed on this day will not be dispatched until Monday. You can email us at help@coes.co.uk should you require any further assistance.

    Please enter the promotional code on the basket page and click "apply". If you have any problems, please contact us on 01473 256061 or drop us an email at help@coes.co.uk.

    Please send us an email at help@coes.co.uka> with your order number and let us know which item is missing. Alternatively, if you would prefer to speak to us, just give us a call on 01473 256061. We thrive on customer service and will do our very best to sort out any problems you may have.

    Please accept our apologies for the mistake. Please call us on 01473 256061 or send an email to help@coes.co.uk with your order number and explain the problem. We will endeavour to have the correct item sent out to you as soon as possible.

    If you are experiencing technical problems on our website, please drop us an email at help@coes.co.uk. We will endeavour to fix the issue as swiftly as possible

    Yes. If you would like to put the cost of your purchase onto your Coes account, please send an email to help@coes.co.uk and giving a description and product code of the item(s) along with your account number, name and address. Delivery terms and conditions will apply.

    You may cancel your order up to the point it has been dispatched from our store.

    You are able to amend your order prior to its dispatch as long as any amendments are for the same value or less than the item you are looking to change. Please email your amendments to help@coes.co.uk and we will confirm whether the goods have been dispatched or not.

    Please note that during the busy months of July and August, we do have two collections from our couriers so therefore your order may have already left our premises on the earlier collection.

    Please place your order for all items required, including those that are Available to Pre-Order. We have stock coming into store throughout the summer. Your order will be picked and then held until the pre-order garment(s) are in stock and then the full order will be shipped at that time. If you paid by credit card, no monies will be taken until the full order is shipped. We will notify you of the timescale of any delay by email. If there is going to be a lengthy delay, we will make contact with you to discuss options for delivery.

    You will receive an order confirmation email upon placing your order. Please check your junk mail if this has not been received. If you have still not received an email confirmation, please contact us on 01473 256061 or email help@coes.co.uk.

    All complete orders placed before 3pm will be dispatched on the same day, wherever possible. This time will vary to 1pm in August and the first week of September due to the volume of orders received. If your order contains garments that are on pre-order, your order will be held until these are in stock and shipped as one order.

    You will be charged as your order is picked and dispatched to you.

Delivery

    We are currently operating a contactless Click and Collect service from all our stores. Once you have selected the "Click and Collect" delivery option and placed your order, you will receive an Order Confirmation email. We will then contact you within 24 hours to let you know that your order is ready to collect anytime that is convenient for you during store opening hours.

    For the period from the 7th July to the 5th September Click and Collect at our Ipswich store will be from 14-16 Norwich Road, (the old Co-Op building). Please park in our car park and walk around onto Norwich Road passing the front of the main shop. 14-16 Norwich Road is about 50m past our store on the left.

    Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. Please note we are closed on Sunday, therefore orders placed on this day will not be dispatched until Monday. For full details, please see our Delivery Information page.

    We ship to most countries, but in some cases our supplies restrict where we can sell their products. If this is the case, it will be clearly stated on the product page. There are some countries which we do not ship any products to; in these cases, it will not be possible place an order. For shipping costs, please see our Delivery Information page.

    Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

    Where the School is happy to offer a Click and Collect option for students, day or boarding, then this will be available at check out. Please note it is only available for Schoolwear items.

    If you wish to know whether your School is operating a Click and Collect then please email help@coes.co.uk.

    All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are closed on Sunday's, therefore orders placed on this day will not be dispatched until Monday. Full delivery details can be found on our Delivery Information page.

    This time will vary to 1pm in August and the first week of September due to volume of orders received. If your order contains garments that are on pre-order; your order will be held until these are in stock and shipped as one order.

Returns & Refunds

    Every item has been carefully chosen to provide you with the highest standards of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. Please view our full Returns policy here.

    For Schoolwear items only that are purchased over the Back to School Period, we have extended the returns policy. You will have either 30 days or up to the 30th September 2020 to return these items to us for a full refund, whichever is the longest. Please note that all items need to be in an unused condition, with labels on and not named. On receipt of the garments a full refund of the purchase price or exchange will be actioned. This does not affect your statutory rights.

    We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 256061 or email at help@coes.co.uk with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns, exchanges and cancellations policy can be found here.

    Please email us at help@coes.co.uk and include your order number and reason for returning the item. Please note that you are liable for the cost and safe return of your purchase unless the item is faulty. Remember to place a copy of the email or the returns slip inside the parcel and return all items to: Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Our full Returns policy can be found here.

    Once we have received the item you have returned to us, please allow 2-3 working days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

    Unless the item is faulty or incorrectly sent out, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

    If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund.For further information, please view our Returns policy.

    For Schoolwear items only purchased over the Back to School Period, we extended the returns policy. You will have either 30 days or up to the 30th September 2020 to return these items to us for a full refund, whichever is the longest. Please note that all items need to be in an unused condition, with labels on and not named. On receipt of the garments a full refund of the purchase price or exchange will be actioned. This does not affect your statutory rights.

Payments

    We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept PayPal and Apple Pay payments.

    Payment is processed by us at the point the goods have been dispatched.

    Yes, our gift vouchers can be redeemed both in-store and online. To use your voucher online, please place your order and checkout as usual. Then email us a photo of your voucher clearly showing the unique code along with your name and order number to help@coes.co.uk. We will then deduct the amount from your purchase. You can purchase £10, £25 and £50 Coes, Goddards and Golding gift vouchers in-store and online.

Product

    We have How to Measure guide and video available in the Size Guides section on this page, along with downloadable/printable tape measures.

    Yes, these are available online here.

    Yes, we have downloadable shoe size guides in the Size Guides section on this page, and our range of School Shoes can be found here.

    Yes, a full range of sports clothing, shoes and accessories are available on line. Please visit our sports department here.

    Where the School is happy to offer a Click and Collect option for students, day or boarding, then this will be available at check out. Please note it is only available for Schoolwear items.

    If you wish to know whether your School is operating a Click and Collect then please email help@coes.co.uk.

    We have listed against each school where we have been given a full list of uniform requirements, as well what sports are played.

Services

    Yes, just simply drop us an email at help@coes.co.uk or give us a call on 01473 256061 with the product code and name of the item you’re after. We can have an item transferred to any Coes stores or our associated stores Goddards and Golding free of charge.

    Yes. Please email us at help@coes.co.uk with the product code and name of the item you're interested in and we'll let you know as soon as the item is back in stock. Alternatively, if you'd prefer to speak to us, please call us on 01473 256061.

    To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.

    Yes. We thrive on excellent customer service and reward customer loyalty. Sign up in any of our shops for The Wardrobe Card and start earning points on every in-store purchase towards vouchers, which can then be redeemed in any of our branches. Find out more about our loyalty Card here.

    To help you select the correct size, we have size guides on the product pages to help you. Please note that some leeway must be given due to the brand’s individual manufacturing process.

    There is also generic schoolwear size guides in the Size Guides section on this page.

    We will look at each Online Price Match individually. Please view our Price Match Policy for further information.

Any Questions?

Please fill in the below contact form and we will get back to you within one working day.

Embroidered garments that are ordered with other items will be sent out separately, please allow up to two weeks for your embroidered item to arrive. We will email you on the progress of this.