Where is my order?
Please allow 3-5 working days for orders using our Standard Delivery service, or 1-2 days if you have selected our Express Delivery service. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. You can email us at firstname.lastname@example.org should you require any further assistance.
How do I use a promotional code?
There's an issue with my order that I've received. What should I do?
Can I use my Coes credit account to make an online purchase?
If you have a credit account with us and have an available balance enough to cover your order, the option to put your online purchase onto your credit account will be displayed at checkout.
Can I have a VAT receipt?
All our orders are dispatched with VAT receipts.
Customers ordering from outside the UK will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT manually via your payment method. In this event, please contact email@example.com stating your order number.
Please note you may have to pay local taxes and duties that apply to your country on delivery if you are not in the UK.
When is the cut off date for guaranteed delivery by Christmas?
Please place your order by Thursday 21st December 2023 for guaranteed delivery before Christmas.
How long does Click and Collect take?
Your Click and Collect order should be ready for you to collect within 1-4 days.
We offer Click and Collect at all our stores in Ipswich, Felixstowe, Maldon, Goddards of King's Lynn and Golding of Newmarket. Please note that the Click and Collect option is not available when ordering via our app.
Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.
When can I expect my order to arrive?
Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. For full details, please see our Delivery & Returns page.
Which countries do you ship to?
We ship to most countries, but in some cases our supplies restrict where we can sell their products. If this is the case, it will be clearly stated on the product page. There are some countries which we do not ship any products to; in these cases, it will not be possible place an order. For shipping costs, please see our Delivery Information page.
Can the delivery address be different to the billing address?
Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.
When is the cut off time to guarantee next day delivery?
All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are only dispatching orders from Monday to Saturday, therefore orders placed on a Sunday will not be dispatched until Monday. Full delivery details can be found on our Delivery & Returns page.
Returns & Refunds
What is your returns and refund policy?
Our Standard Returns Policy:
Every item has been carefully chosen to provide you with the highest standard of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights. Please view our full Returns policy here.
Extended Christmas Returns Policy:
Extended Christmas Returns Policy - In addition to our normal Returns policy, items purchased as Christmas gifts between 13th November 2023 and 24th December 2023, can be returned for an exchange or refund until 31st January 2024.
Please note: refunds on sales items purchased in-store need to be returned within three working days.
My Item is faulty. What should I do?
We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 256061or email at firstname.lastname@example.org with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns, exchanges and cancellations policy can be found here.
How do I return an item which I've bought online?
Please use our online returns form.
How long does it take for a refund to be processed?
Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.
Who is responsible for returns postage?
Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.
How long do I have to return items?
If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights.
For further information, please view our Returns policy.
What are your payment options?
We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept PayPal and Apple Pay payments.
After placing my order, at what point is my payment taken?
Your payment is processed by us when your order has been confirmed.
Can I use Gift Cards, Gift Vouchers and Loyalty Vouchers online?
Physical gift cards can be used online and in-store. These can be purchased online or in-store in £10, £25, £50, £75 and £100 denominations. If purchasing online, these will be posted out to you using the delivery service you have selected at checkout.
Digital gift cards can be used online and in-store. These can be purchased online in £10, £25, £50 and £100 denominations. The digital gift card will be emailed to you straight away.
Paper gift and loyalty vouchers can be redeemed both in-store and online. To use your voucher online, please place your order and checkout as usual. Then email us a photo of your voucher clearly showing the unique code along with your name and order number to email@example.com. We will then deduct the amount from your purchase.
Can I check which of your stores have the item I’m looking for?
The item I’m after is out of stock. Can I find out when it’s available to buy again?
Yes. Please email us at firstname.lastname@example.org with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock. Alternatively, if you’d prefer to speak to us, please call us on 01473 256061.
How do I create an account?
To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.
Do you have a rewards program?
Yes. We thrive on excellent customer service and believe our customers are our most important asset. Sign up to Coes Loyalty and start earning Points on every in-store and online purchase. Points can be redeemed for money-off loyalty vouchers. Click here to find out more and sign up.
Do you have a size guide?
To help you select the correct size, we have size guides on the product pages to help you. Please note that some leeway must be given due to the brand’s individual manufacturing process.
Do you have a buying guide?
If you need any tips or advice on fits and styles before buying, just get in touch and our knowledgeable staff will be able to help. You can email us at email@example.com or speak to us on 01473 256061.
Do you have a price match policy?
We will look at each online price match individually. Please view our Price Match Policy for further information.
How can I make a payment to my Coes credit account?
You can make a payment to your Coes credit account by:
Bank transfer using the details on the bottom of your Coes statement. Please use your Coes account number or full name as a reference.
Sending in a cheque to Customer Services, Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Please make cheques payable to W D Coe Ltd.
Card payment - Please email firstname.lastname@example.org with your name, postcode, Coes account number and a contact telephone number. We will call you to make a phone payment.
I’ve ordered online, where do I pick up my Click and Collect order from?
We offer Click and Collect at all our stores in Ipswich, Felixstowe, Maldon, or our sister stores Goddards in King's Lynn and Golding in Newmarket. Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.
What is your in-store returns policy?
We are happy to exchange or accept returns on any items within 30 days of receipt. Please view our Returns Policy for full information.
I am interested in hiring a suit from you. How do I go about booking?
Of course, it’s best to come into our Ipswich, Felixstowe or Maldon branch or our associated stores Goddards in King's Lynn and Golding in Newmarket, where you can choose the suit you like and be measured and fitted by our experienced staff. If you prefer, you can start the ball rolling online. Head over to the Hirewear section on our website where you will find everything you need to know including colours, styles and prices. You'll also find a link to our booking form where you can fill in some basic details and we’ll get back to you asap.
Can I let you know my thoughts?
We welcome any feedback from our customers. Please email us at email@example.com.