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Free express UK delivery over £75.

Contact Us & FAQ

We’re here to help. Contact us by email or call us between 10am - 4pm Tuesday - Saturday.
COVID-19 Queries
Are your stores open?

Unfortunately, we have had to close our stores during the lockdown period. However you can still shop with us online and we are operating a click & collect service to our Ipswich store.

Are you still processing orders during this time?

Yes, we are still processing and dispatching orders from Monday to Saturday.

Can I order online and collect in-store?

Yes, we offering a Click and Collect to our Ipswich store. Please select this 'Pick Up' option during checkout.

A contactless service is also available at our Ipswich store, please arrive in our customer car park and call Ipswich (01473 256061) between 10AM - 4PM, Tuesday -> Saturday, quoting your name and order number. One of our staff members will bring your order out to you. 

Will there by a delay to the delivery of my order at this time?

The majority of deliveries are unaffected, however there may be occasions whereby a delay is experienced.

Are you still shipping overseas at this time?

Yes, we are still dispatching to addresses overseas.

How can I return goods bought in store?

The returns period has been extended so that you can return your items to us in-store. Alternatively, contact us at help@coes.co.uk for more information. We will look at each return on a case by case basis.

Extended Returns Policy

We understand that the ongoing challenges with COVID-19 may be affecting your ability to return your order in the usual time limits. We have extended our normal returns policy to 40 days.

Can I use Gift Vouchers and Loyalty Vouchers online?

Yes, our gift vouchers can be redeemed both in-store and online. To use your voucher online, please place your order and checkout as usual. Then email us a photo of your voucher clearly showing the unique code along with your name and order number to help@coes.co.uk. We will then deduct the amount from your purchase. You can purchase £10, £25 and £50 gift vouchers in-store and online.

Will you extend the expiry date of Loyalty Vouchers whilst your stores are closed?

Yes, they will be extended for the length of time our stores are closed.

Can I have points added to my Loyalty account for an online purchase?

Yes. Please email help@coes.co.uk with your full name, postcode and account number and we'll get the points added on for you.

Can I put a purchase on my Coes credit account?

Yes. If you would like to put the cost of your purchase onto your Coes account, please send an email to help@coes.co.uk giving a description and product code of the item(s) along with your account number, name and address. Delivery terms and conditions will apply.

How can I make a payment to my Coes credit account?

You can make a payment to your Coes credit account by:
Bank transfer using the details on the bottom of your Coes statement. Please use your Coes account number or full name as a reference.
Sending in a cheque to Customer Services, Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Please make cheques payable to W D Coe Ltd.
Card payment - Please email help@coes.co.uk with your name, postcode, Coes account number and a contact telephone number. We will call you to make a phone payment.

How can I change or cancel my Hirewear booking?

Please email help@coes.co.uk providing the name of your party, the store where it is booked at, the original date of hire, the new date of hire (if known) and your contact details.

Can I have an update on my Made to Measure order?

Of course. Please email help@coes.co.uk and we'll be more than happy to help.

I have a general enquiry regarding my Coes account

Please email help@coes.co.uk with your full name, postcode and account number.

Orders
Where is my order?

Please allow 3-5 working days for orders using our Standard Delivery service, or 1-2 days if you have selected our Express Delivery service. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. You can email us at help@coes.co.uk should you require any further assistance.

How do I use a promotional code?

Please enter the promotional code during checkout and click "apply". If you have any problems, please contact us on 01473 256061 or drop us an email at help@coes.co.uk.

There's an issue with my order that I've received. What should I do?

Please call us on 01473 256061 or send an email to help@coes.co.uk with your order number and explain the problem. We thrive on customer service and will do our very best to sort out any problems you may have.

I’m having problems with ordering on your website. Can you help?

If you are experiencing technical problems on our website, please drop us an email at help@coes.co.uk. We will endeavour to fix the issue as swiftly as possible. If you would like to place your order over the phone instead, please give us a call on 01473 256061 and we will be more than happy to help.

Can I use my Coes credit account to make an online purchase?

Yes. If you would like to put the cost of your purchase onto your Coes account, please send an email to help@coes.co.uk giving a description and product code of the item(s) along with your account number, name and address. Delivery terms and conditions will apply.

Can I have a VAT receipt?

All our orders are dispatched with VAT receipts.
Customers ordering from outside the European Union will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT manually via your payment method. In this event, please contact help@coes.co.uk stating your order number.
Please note you may have to pay local taxes and duties that apply to your country on delivery, if you are not in the European Community.

Delivery
How long does Click and Collect take?

Your Click and Collect order should be ready for you to collect within 3-5 days. 

We offer Click and Collect at all our stores in IpswichFelixstoweMaldonGoddards of King's Lynn and Golding of Newmarket. Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.

We are also providing a contactless service at our Ipswich and Goddards stores, please arrive in our customer car park and call Ipswich (01473 256061) | Goddards (01553 772382), quoting your name and order number. One of our staff members will bring your order out to you. 

When can I expect my order to arrive?

Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. For full details, please see our Delivery Information page.

Which countries do you ship to?

We ship to most countries, but in some cases our supplies restrict where we can sell their products. If this is the case, it will be clearly stated on the product page. There are some products which we do not ship any products to; in these cases, it will not be possible place an order. For shipping costs, please see our Delivery Information page.

Can the delivery address be different to the billing address?

Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

When is the cut off time to guarantee next day delivery?

All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are closed on Sunday’s and Monday’s, therefore orders placed on these days will not be dispatched until Tuesday. Full delivery details can be found on our Delivery Information page.

Returns & Refunds
What is your returns and refund policy?

Any orders bought as Christmas gifts from 17/10/2020 have an extended returns until the 31/01/2021.

 

Every item has been carefully chosen to provide you with the highest standard of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights.


Please view our full Returns policy here.

My Item is faulty. What should I do?

We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 256061 or email at help@coes.co.uk with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns, exchanges and cancellations policy can be found here.

How do I return an item which I've bought online?

Please email us at help@coes.co.uk and include your order number and reason for returning the item. Please note that you are liable for the cost and safe return of your purchase unless the item is faulty. Remember to place a copy of the email or the returns slip inside the parcel and return all items to: Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Our full Returns policy can be found here.

How long does it take for a refund to be processed?

Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

Who is responsible for returns postage?

Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

How long do I have to return items?

Items bought as Christmas gifts:

Any orders bought as Christmas gifts from 17/10/2020 have an extended returns until the 31/01/2021.

Extended Returns Policy for online orders: We understand that the ongoing challenges with COVID-19 may be affecting your ability to return your order in the usual time limits. We have extended our normal returns policy to 40 days, for items purchased online from Monday 23rd March 2020. We will look at each return on a case by case basis.

In-store purchases: If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for an exchange or refund. This does not affect your statutory rights.
For further information, please view our Returns policy.

Payments
What are your payment options?

We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept PayPal and Apple Pay payments.

After placing my order, at what point is my payment taken?

For payments made by all major credit and debit cards, your payment is processed by us at the point the goods have been dispatched. With respect to payments made by Paypal, payment is processed at the point the order is confirmed.

Can I use Gift Vouchers and Loyalty Vouchers online?

Yes, our gift vouchers can be redeemed both in-store and online. To use your voucher online, please place your order and checkout as usual. Then email us a photo of your voucher clearly showing the unique code along with your name and order number to help@coes.co.uk. We will then deduct the amount from your purchase. You can purchase £10, £25 and £50 Coes, Goddards and Golding gift vouchers online and in-store.

Services
Can I check which of your stores have the item I’m looking for?

Yes, just simply drop us an email at help@coes.co.uk or give us a call on 01473 256061 with the product code and name of the item you’re after. We can have an item transferred to any Coes stores or our associated stores Goddards and Golding free of charge.

The item I’m after is out of stock. Can I find out when it’s available to buy again?

Yes. Please email us at help@coes.co.uk with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock. Alternatively, if you’d prefer to speak to us, please call us on 01473 256061.

How do I create an account?

To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.

Do you have a Reward Card or Loyalty Program?

Yes. We thrive on excellent customer service and believe our customers are our most important asset. Sign up in any of our shops for The Wardrobe Card and start earning points on every in-store purchase towards vouchers, which can then be redeemed in any of our branches. Find out more about our loyalty card here.

Do you have a size guide?

To help you select the correct size, we have size guides on the product pages to help you. Please note that some leeway must be given due to the brand’s individual manufacturing process.

Do you have a Buying Guide?

If you need any tips or advice on fits and styles before buying, just get in touch and our knowledgeable staff will be able to help. You can email us at help@coes.co.uk or speak to us on 01473 256061.

Do you have a price match policy?

We will look at each Online Price Match individually. Please view our Price Match Policy for further information.

In-Store
I’ve ordered online, where do I pick up my Click and Collect order from?

We offer Click and Collect at all our stores in IpswichFelixstoweMaldonGoddards of King's Lynn and Golding of Newmarket. Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.

We are also providing a contactless service at our Ipswich and Goddards stores, please arrive in our customer car park and call Ipswich (01473 256061) | Goddards (01553 772382), quoting your name and order number. One of our staff members will bring your order out to you.

What is your in-store returns policy?

We are happy to exchange or accept returns on any items within 30 days of receipt. Please view our Returns Policy for full information.

I am interested in hiring a suit from you. How do I go about booking?

Of course, it’s best to come into our IpswichFelixstowe or Maldon branch or our associated shops Goddards of King's Lynn and Golding of Newmarket, where you can choose the suit you like and be measured and fitted by our experienced staff. If you prefer, you can start the ball rolling online. Head over to the Hirewear section on our website where you will find everything you need to know including colours, styles and prices. Fill in your details on our booking form which you will find on the product pages and we’ll get back to you asap.

Can I let you know my thoughts?

We welcome any feedback from our customers. Please email us at help@coes.co.uk.

Embroidered garments that are ordered with other items will be sent out separately, please allow up to two weeks for your embroidered item to arrive. We will email you on the progress of this.